Final Project
Final Project: My Communication Portfolio
Bring together what you've practiced into a portfolio you can use in interviews and on the job.
Requirements
- Your final 60-second introduction (written and delivered in class)
- Your Honest-Brief-Forward answer (written; sharing aloud is optional)
- Three professional written messages (from Module 4, revised)
- Your HEARD customer-service responses (from Module 5)
- Your trigger map and CALM conflict plan (summary may be kept private)
- Your 90-day review preparation sheet
- A one-page reflection: how you communicate now compared to Module 1, and one goal going forward
Timeline
- Module 4: start gathering and revising work
- Module 7: complete all drafts and ask for feedback
- Module 8: submit portfolio and deliver your introduction
Grading Rubrics
Grading Rubrics
Every rubric uses the same four levels. Your instructor will mark the level that best matches your work for each row and add a short comment.
Module Assignment Rubric
| Criterion | Excellent (4) | Proficient (3) | Developing (2) | Beginning (1) |
|---|---|---|---|---|
| Completeness | Every required part is done | Most required parts are done | About half the parts are done | Little of the assignment is done |
| Accuracy & Skill | Skills applied correctly with no significant errors | Minor errors that do not affect the result | Several errors that affect the result | Major errors throughout |
| Professional Quality | Neat, clear, and ready for an employer to see | Clear with small issues | Hard to follow in places | Unclear or disorganized |
| Effort & Growth | Went beyond the minimum or clearly improved | Solid, consistent effort | Minimal effort | Little evidence of effort |
Total possible: 16 points.
Reflection Journal Rubric
Journals are graded on effort and reflection, never on spelling, grammar, or the details of a personal story.
| Criterion | Excellent (4) | Proficient (3) | Developing (2) | Beginning (1) |
|---|---|---|---|---|
| Completion | Responds fully to every part of the prompt | Responds to most of the prompt | Responds to part of the prompt | Entry missing or one line |
| Connection to Lesson | Clearly applies the week's skill or idea | Mentions the lesson | Vague link to the lesson | No link to the lesson |
| Faith Reflection | Thoughtfully engages the Scripture or faith theme | Engages the faith theme | Brief mention of faith theme | Does not address the faith theme |
| Personal Application | Names a specific next step or change | Names a general next step | Next step is unclear | No next step |
Total possible: 16 points.
Participation Rubric
Scored at the end of each module. Average the eight scores for the Attendance & Participation grade.
| Criterion | Excellent (4) | Proficient (3) | Developing (2) | Beginning (1) |
|---|---|---|---|---|
| Attendance & Punctuality | Present and on time for the full session | Present; late or left early once | Missed part of the session more than once | Absent without make-up work |
| Preparation | Completed assignment and brought workbook every time | Usually prepared | Sometimes prepared | Rarely prepared |
| Engagement | Contributes thoughtfully and draws others in | Contributes regularly | Contributes when asked | Seldom contributes, even when invited |
| Respect & Covenant | Models the classroom covenant for others | Follows the covenant consistently | Needs occasional reminders | Needs frequent reminders |
Total possible: 16 points.
Final Project Rubric: Communication Portfolio
| Criterion | Excellent (4) | Proficient (3) | Developing (2) | Beginning (1) |
|---|---|---|---|---|
| Completeness | All seven items included | Five or six items | Three or four items | Two or fewer items |
| Spoken Communication | Introduction is clear, confident, specific, and under 60 seconds | Clear with minor issues | Unclear or too long | Not delivered |
| Written Communication | Messages are concise, professional, and error-free | Clear with minor errors | Several errors or tone issues | Unclear or unprofessional |
| Honesty & Hope | Past addressed honestly and briefly, with a strong forward focus | Honest with some forward focus | Too long, vague, or blaming | Missing |
| Reflection & Growth | Specific growth and a clear goal | Clear reflection | Brief or general reflection | No reflection |
Total possible: 20 points.
Quick Guide
Communication Quick Guide
Keep this guide with your important papers after release.
Assertive I-Statement
I feel ______ when ______. I need ______. Can we ______?
Active Listening
- ☐ Attend: face them, eye contact, put distractions away
- ☐ Paraphrase: “So what you're saying is…”
- ☐ Clarify: “Do you mean…?”
- ☐ Reflect feelings: “That sounds frustrating.”
- ☐ Summarize instructions before starting a task
P-R-E: Say It Clearly
| Item | Details |
|---|---|
| Point | What you want to say |
| Reason | Why it matters |
| Example | One specific detail or result |
HEARD: Upset Customers
| Item | Details |
|---|---|
| Hear | Let them explain without interrupting |
| Empathize | “I understand why that's frustrating.” |
| Apologize | “I'm sorry this happened.” |
| Resolve | Fix it or find someone who can |
| Diagnose | Later, think about how to prevent it |
CALM: Resolving Conflict
| Item | Details |
|---|---|
| Cool down | Breathe 4-4-6; step away if needed |
| Ask | Talk privately; listen to their side |
| Lay out | Your view with I-statements |
| Make a plan | Agree on next steps together |
S-B-I: Giving Feedback
Situation (when and where) + Behavior (what you saw) + Impact (the effect).
Receiving Feedback
- ☐ Listen fully
- ☐ Say, “Thank you for telling me.”
- ☐ Ask one clarifying question
- ☐ Make a plan
- ☐ Disagree later, privately and calmly, if needed
My Honest-Brief-Forward Answer
Honest: ____________________________________________
Brief: _____________________________________________
Forward: ___________________________________________
My 60-Second Introduction
Being confident of this very thing, that he which hath begun a good work in you will perform it until the day of Jesus Christ.— Philippians 1:6 (KJV)
Final Exam
- 1.
Which is part of the communication loop?
- 2.
Which communication style is the goal at work?
- 3.
Paraphrasing means:
- 4.
Which is a listening block?
- 5.
What does P-R-E stand for?
- 6.
Incident reports should include:
- 7.
In HEARD, the R stands for:
- 8.
The first step of the CALM process is:
- 9.
Which is an I-statement?
- 10.
S-B-I feedback stands for:
- 11.
The Honest-Brief-Forward answer should end with:
- 12.
Which email is most professional?
- 13.
When a supervisor corrects you in front of others, the best response is:
- 14.
Which is an example of reflecting feelings?
- 15.
Body language can contradict your words.
- 16.
Forgiveness requires you to stay in contact with the person who hurt you.
- 17.
You owe every coworker the full story of your past.
- 18.
Asking questions before starting a task can prevent mistakes.
- 19.
Write your 60-second introduction in three to four sentences.
- 20.
Explain how Proverbs 15:1 (“A soft answer turneth away wrath”) applies at work.